Roboforex Contact us

Communication Channels

RoboForex maintains multiple support channels for Malaysian traders requiring assistance. Support operations function continuously through secure communication systems to address trading inquiries, technical matters, and account operations. Malaysian clients receive dedicated support through local telephone numbers and specialized departments handling ringgit transactions. The support infrastructure ensures rapid response times through organized request processing systems. Support representatives maintain expertise in platform operations, financial procedures, and market regulations specific to Malaysian trading requirements.

Primary Contact Methods

• General Support: [email protected]
• Technical Department: [email protected]
• Financial Operations: [email protected]
• Malaysian Phone Support: Available during local business hours
• Live Chat: Accessible through website and trading platforms

Client Support Structure

Malaysian clients access support services through department-specific channels based on inquiry type. Technical support handles platform configuration and trading system operations through dedicated specialists. Financial departments process Malaysian ringgit transactions and payment inquiries through authorized representatives. The support structure maintains separate departments for general inquiries, technical assistance, and financial operations. Department coordination ensures efficient request processing through established communication protocols.

Department Operating Hours

Account Support Services

Account support provides assistance with registration, verification, and general account operations. Support representatives guide clients through document submission procedures following Malaysian regulatory requirements. Account specialists assist with trading condition modifications and security protocol implementation. Malaysian clients receive support for account currency operations and local payment processing. Account services include regular security reviews and trading parameter adjustments based on client requirements.

Account Security Measures

• Two-factor authentication setup
• Password management procedures
• Access monitoring systems
• Document verification protocols
• Transaction security reviews

Technical Support Operations

Technical support delivers platform assistance through specialized teams handling specific trading systems. Support specialists resolve platform connection issues and assist with trading tool configuration. Technical departments maintain current documentation for platform operations and updates. System specialists monitor platform performance and implement required maintenance procedures. Technical support coordinates platform updates and modifications through scheduled maintenance windows.

Platform Support Areas

• MetaTrader 4 configuration
• MetaTrader 5 operations
• R StocksTrader assistance
• Mobile platform support
• Web terminal maintenance

Financial Operations Support

Financial departments process Malaysian ringgit transactions through regulated payment channels. Support teams verify payment details and process transactions according to security protocols. Financial specialists maintain current exchange rate information for currency operations. Payment processing follows established verification procedures protecting client funds. Financial support coordinates with payment providers to resolve transaction issues promptly.

Transaction Processing Times

Documentation Requirements

Malaysian clients submit verification documents through secure channels following regulatory standards. Required documentation includes government identification and proof of Malaysian residence. Support teams assist with document format requirements and submission procedures. Document processing follows strict security protocols protecting client information. Verification specialists review submitted documents within established timeframes.

Required Documents

• Valid Malaysian identification
• Recent utility bills
• Bank statements
• Additional verification if required
• Corporate documentation for business accounts

Trading Support Assistance

Trading support monitors system performance and assists with order execution issues. Support teams provide guidance for trading tool configuration and position management. Representatives assist with margin calculation and leverage settings specific to Malaysian trading accounts. Trading specialists help resolve order processing issues affecting active positions. Support includes platform customization assistance and trading parameter adjustments.

Emergency Support Procedures

Emergency support handles critical trading issues through priority channels. Support teams maintain emergency protocols for system disruptions and market volatility periods. Representatives provide immediate assistance for urgent account security matters. Emergency procedures include backup communication channels during system maintenance. Support coordinates emergency responses through department specialists as required.